Refund
Policy

Rostrix, LLC. ("ROSTRIX", "we", "us") offers a 14-day money-back guarantee on subscription plans (player, parent, coach, and club manager). If you are not satisfied, you may request a full refund within 14 days of your order date.

A pay-per-card purchase is a one-off digital product delivered immediately after payment. These purchases are refundable within 14 days provided the card has not yet been delivered, downloaded, or exported. Once your card link has been issued and the card has been downloaded or exported, the product has been fully consumed and is no longer eligible for a change-of-mind refund. If something went wrong with your order — the card never arrived, was duplicated, or was charged in error — contact us and we will make it right.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles returns. To request a refund, visit paddle.net with your order email or receipt, or email us at hello@rostrix.org and we will help you arrange it with Paddle.

Approved refunds are returned to the original payment method by Paddle. Timing depends on your bank or card issuer, typically within 5–10 business days. When a subscription is refunded, access to paid features (including card downloads, exports, and team tools) ends, and any card you published may be reverted to a watermarked preview.

You may cancel a subscription at any time from your billing page or through Paddle. Cancelling stops future renewals; your access continues through the end of the current billing period. A cancellation on its own is not a refund request — use the process in section 2 if you also want your most recent payment refunded.

Rostrix, LLC. — hello@rostrix.org. Paddle's own refund terms are available at paddle.com/legal/refund-policy.